SHIPPING & RETURNS
How long does shipping take?
Estimated shipping time:
All orders ship within 48 hours, however, your order will be processed within hours. Once an order is in the allocation and processing stage, orders cannot be canceled.
Customers will be emailed tracking information upon the shipment of their order. Shipping times may vary based on location and/or service and are estimated during the checkout process. We do not guarantee these shipping times as a third party handles the delivery.
Domestic Standard Shipping: 5-7 Business Days
Domestic Expedited Shipping: 2-5 Business Days
Domestic Overnight Shipping: 1 Business Day
International Economy Shipping: 7-10 Days
International Standard Shipping: 2-6 Days
International Expedited Shipping: 1-4 Days
International Buyers: Depending on your location, you may be held responsible for any applicable customs and/or duties on your order. If you have questions about Customs and Duties fees please contact your local Customs Office. Packages that are returned due to duties unpaid, will be refunded upon receipt minus any fees to re-import the items. Shipping fees will not be refunded. In many cases, the cost to retrieve the items to Feature will be more than the value of the actual product(s). In these cases, the package will be abandoned and there will be no reimbursement. We will contact you before a package is abandoned to facilitate payment of duties/taxes so you can retrieve the item(s). This will also apply to any refused packages. Please note that the refusal of any package(s) is solely the choice of the purchaser and that most charge-back and PayPal cases in these scenarios are successfully challenged by our customer service team. Please do your best to help us help you resolve these situations.
Pre-order Shipping (Pre-OS)
Pre-OS all depends on our collection drop date. We recommend that all our customers, place their orders 2 months beforehand.
Return & Exchange Policy
Conditions of Return
We apologize that your item(s) did not work for you.
Please enter this email you used for your order (firstname.lastname@example.org). You will be emailed the return instructions. Returns will only be accepted for items within 14 days from the delivery of the product. ALL SALE/CLEARANCE items and any LIMITED RELEASE products are considered FINAL SALE and will NOT be eligible for return. There are some other products that may not be eligible for return as well. This information will be reflected on the product page. Once a return has commenced, please note that all tags must be attached; the packaging must be intact, and the product must be unused/unworn. Please DO NOT tape the shipping label directly to any shoe box as this makes the product unsellable and these packages will be refused and returned to the sender. Once the return is processed, the customer will be granted an online store credit equal to the amount of item(s) returned, minus the return shipping fee (fees vary by size, weight, and location). A shipping label will be generated upon request of a return. The online store credit CANNOT be used for in-store purchases or telephone orders.
Please note that orders made with “bot” type services and backlinks will be canceled at our discretion. It is not our responsibility to control a buyer’s “bot.”