FAQ

 


 Note: We cannot exchange, replace or give store credit for bespoke pieces, special items or personalized items.

SHIPPING 

How long will it take orders to ship?

All orders ship within 48 hours, however, the allocation and order processing functions happen within hours. Once an order is in the allocation and processing stage, orders cannot be canceled.

 

What are the shipping costs?

Shipping costs differ depending on where the order is being shipped to, how fast the delivery is, and what items are being shipped. Delivery options and pricing are customs calculated for each order at checkout.

 

Is there free shipping?

                                         Free shipping is currently available for orders over $250 shipped within the United States.

   How will my order be shipped?

Domestic shipping will be fulfilled by the United States Postal Service or UPS. International shipping will be fulfilled by either United States Postal Service or UPS at our discretion. Customers will be emailed tracking information as soon as their order has been shipped.

 

 

 

Do I need to pay for duty/tax fees?

Depending on your location, you may be held responsible for customs and/or duties on your order. These fees are your responsibility and Feature has no control over them. If you have questions about customs and duties fees please contact your local customs office.

 Pre-order Shipping (Pre-OS)

Pre-OS all depends on our collection drop date. We recommend that all our customers, place their orders 2 months beforehand.

 

How can I pay for my order?

The following payment options are available: Visa, Mastercard, American Express, Paypal, Discover & Apple Pay.

PAYMENT

How can I pay for my order?

The following payment options are available: Visa, Mastercard, Paypal, Discover & Apple Pay.

Are there exchange rates or additional fees?

All of our transactions are calculated in US Dollars. If your credit card (or another payment method) transactions are in a different currency, your order total will be based on the daily exchange rate of the transaction date.

My credit card was charged, but I don’t think my order went through. What should I do?

Please contact us as soon as possible and include the email address used to place the order, order date and time, order value, and payment method. We'll be able to resolve the issue once we have this info.


RETURNS & REFUNDS

How do I return an item?

Please click the link to the Feature Return Center to begin the returns process. Please DO NOT use the Return Center to cancel an order.

Do you pay for return shipping costs?

Unfortunately, we do not currently cover return shipping costs. All return shipping fees are your responsibility.

How do I know if you received my return?

We strongly recommend that you use a registered and traceable service when returning your item(s). This way you’ll know that it’s been delivered to us safe and sound. A shipping label will be generated upon request of a return.

When will I get my refund?

Once the return is processed, the customer will be granted an online store credit equal to the amount of item(s) returned, minus the return shipping fee (fees vary by size, weight, and location).

YOUR ORDER

Do I need to have an account to place an order?

You are welcome to place an order as a guest, but you will have a quicker checkout process when you have an account with us. Plus, users with accounts are eligible to receive updates on promotions and special product releases.

There is a chance you may not have received your confirmation if you entered your email address incorrectly at checkout, or it may possibly be in your junk mail depending on your email settings. Let us know and we can send you another confirmation email. Call us at +1(347) 248-6794

PRODUCT

Do you restock any of your products?

Due to high demand, we try to restock our most popular items, but we’re not always able to. If there’s a specific item you want that’s sold out, contact us and we’ll let you know if we plan to restock.

The product I bought is now on promotion. Can I get the difference refunded?

Unfortunately, we cannot refund the difference as our prices change based on trends, inventory levels, and customer demand.

CARE INSTRUCTIONS

Warm machine washes with Similar colors. Tumble on low

Warm iron if needed.

Do not bleach.

All Bespoke pieces should be drycleaned.

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